FAQ
**+ Is it safe? **
In a word yes. Your safety is always our number one priority. Our staff have thousands of hours experience between them in flying trapeze and all reasonable efforts are taken to ensure your complete safety and comfort. Unfortunately, it is not possible to remove all risk from this activity without damaging your ability to progress or have fun however, our knowledgeable staff will do everything in their power to ensure your safety and prevent any injuries. Therefore, we ask that you sign a waiver acknowledging there is a small risk involved and stating you will listen to and follow our instructions throughout the class to ensure this risk is negligible.
**+ What happens when it rains? **
Unfortunately Trapeze is a weather dependant activity. Classes are subject to cancellation at the discretion of our instructors.
**+ What happens if a class is cancelled? **
In the case of unsuitable weather where the class is cancelled prior to starting or before you have managed to take a turn on the trapeze, a voucher will be issued via e-mail allowing you to re book an alternative class. If the class is cancelled after you have had a turn but before the catching round you will be given a voucher for 50% off of your next class. If rain leads to an early finish of the class but you have made your catch, no voucher will be issued as you will have completed the whole experience regardless of time.
**+ How do I know if you have cancelled the class? **
If we take the decision to cancel the class ahead of time we will call you with at least one hours’ notice. We will also post on social media about it too so please do follow us! We will always try to run classes where possible so unless you hear from us, please assume we are going to attempt to run the class and be doing our best sun dance to help it stay dry!
**+ How much does a lesson cost? **
Our First time and Returning classes costs £34.00 per individual. Our Frequent Flyer classes are £32.00
**+ How do I pay for classes? **
Please pay via our online booking system in advance of your class.
**+ What class should I book? **
You are a First Time Flyer. If you haven't made 5 different catches, If you aren’t sure what completed a catch means this is the class for you!
If you have made 5 different catches please book into a Returning Flyer class. Returning flyers are encouraged to attend these classes where possible but are also welcome to attend First Time Flyer classes should those times better suit them.
If you can swing out of lines and work your own platform you are a Frequent Flyer
If you have previous experience at another flying trapeze school, please email us to check prior to booking your class.
**+ How many people are in a class? **
Our maximum class size is 10 students.
**+ What should I wear? **
Long trousers such as leggings or close fitting yoga pants are ideal, especially for your first class as it will protect the back of your knees!
You can wear whatever you feel comfortable in as long as it doesn’t significantly restrict movement, dangle, come off when upside down or be likely to snag on our net! If wearing a long sleeved top, please make sure it has enough stretch to roll up past the elbow for catching.
If it's a chilly day, please wear plenty of layers to keep you warm on the ground between turns. Spare socks can also be handy if the ground is wet!
**+ Do I have to be strong? **
You just need to be able to support your own body weight on a bar for about 10 seconds, no pull ups required!
**+ What are the age and weight restrictions? **
Unfortunately we are unable to cater for children under 7 years old and individuals weighing over 100KG / 16 stone.
**+ Do you run private classes? **
Yes we do! We can tailor private classes to specific groups or individuals so please drop an e-mail to info@highflytrapeze.com for more details if you are interested.
Previous private classes include stag dos, hen dos, corporate team building, dates, families, group socials, special populations, celebrities and birthday parties.
Private classes are a requirement for any groups of 7 or more. Please drop an e-mail mail to info@highflytrapeze.com for more details.
**+ Do you do Kids Parties? **
Yes we do! Again please drop an e-mail to info@highflytrapeze.com for more details.
**+ How many spaces can I book in one class? **
You can book up to six spaces in any class. If you require seven spaces or more, then we require that you book a private class. This is so our team can ensure a fun and inclusive atmosphere for all students within the class and to prevent the class being dominated by one group.
**+ How long are classes? **
Currently, all our classes are 2 hours long.
**+ Can I bring friends to watch? **
Of course! Friends and family are more than welcome to bring a picnic blanket and spectate
**+ When should I arrive for my class? **
For Oxford Classes please arrive 10 mins before the start of the class. We will then let you in 5 mins before the class starts to give us enough time to check waivers and you to hang up your coats and put down your bags etc.
For London Classes please wait at the main reception 15 mins before the start of your class and we will come and collect you.
**+ Can I request an all-female or all-male team? **
Yes you can but we will need sufficient notice to organise this. Please e-mail info@highflytrapeze.com
**+ Do I have to stay with my child / children during the class? **
If you have booked in four or more children under the age of 12, we ask that one adult stays to oversee their time on the ground between turns and encourage good behaviour. If you have booked in less than four children or they are all older than 12, you may leave them with us and collect them once their class is completed. We recommend coming to watch for at least the last 30 minutes of the class!
**+ What is your cancellation policy? **
If there are more than 5 days until your class we suggest you reschedule your class to avoid any fees.
Login at https://signin.bookeo.com/ to manage and re book your class.
If you cannot reschedule your class, the following charges apply depending on notice given to info@highflytrapeze.com
- Less than 1 day = no refund
- Less than 2 days = £15 per person
- Less than 3 days = £5 per person
- More than 4 days = £2.50 per person